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AIB Group (UK) p.l.c., trading as First Trust Bank in Northern Ireland, Allied Irish Bank (GB) and Allied Irish Bank (GB) Savings Direct in Great Britain is committed to openness and transparency in our communications with customers and to meeting the standards of our industry regulator, the Financial Services Authority (FSA).
That’s why, in accordance with the FSA requirements, we publish complaints data every six months. The Financial Ombudsman Service (FOS) also publishes complaints data from other financial businesses. The figures will help people to see how individual financial businesses handled their customer complaints. You can visit the FOS complaints data – simply click on the link in the External Links section to the right.
Firm name: AIB Group (UK) p.l.c.
Other firms included in this return (if any): None
Period covered in this return: 1 July 2012 - 31 December 2012
Brands/ trading names covered: First Trust Bank, Allied Irish Bank (GB) and Allied Irish Bank (GB) Savings Direct.
||Number of complaints opened
||Number of complaints closed
||Complaints Closed within 8 weeks (%)
||Closed complaints upheld by firm (%)
|Banking & Loans
|General Insurance & pure protection
|Decumulation, life & pensions
The table above is set out according to FSA guidelines for financial institutions. To help you understand these we have commented on the main categories.
Banking & loans
• We received 1.9 complaints per 1,000 accounts.
• We received 3.7 complaints per 1,000 outstanding home loans.
• For every £100,000 of general insurance and pure protection annual income we received 734 complaints. 99% of all complaints in this category relate to Payment Protection insurance.
FSA Product Categories for Complaints Publishing
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